A word from the other shore

Support

Some mysteries belong to the journey.
A technical problem should not be one of them.

Write to Sid Nik

For game support, feedback and privacy enquiries.

When reporting a problem

Include your phone model, Android version, the app version and the level title. Tell us what happened and what you expected to happen.

A screenshot or short recording can help. Please remove notifications, account details and other private information first. Do not send passwords or payment-card details.

If you need help with a puzzle, tell us how much of a hint you would like. We will try to preserve the discovery.

Before you write

Can I play without an internet connection?

The first chapter works offline. After the one-time purchase is verified on your device, the remaining chapters work offline too. Purchasing, restoring access, downloading or updating the game, visiting this website and sending email require a connection.

What does the full journey purchase unlock?

Chapter I and its five puzzles are free. One permanent, non-subscription purchase unlocks the other 16 puzzles in Chapters II-V. The price is shown by Google Play before payment. There are no advertisements. The Epilogue is reached by completing all 21 puzzles, not by payment alone.

How do I restore a purchase?

Use the Google Play account that made the purchase, connect to the internet, and choose Restore purchase on the full journey screen. This restores access, not puzzle progress. Do not send us passwords, card details or raw purchase tokens. Contact support if restoration fails.

Where is my progress saved?

On your device, in the app's local storage. Refract has no account-based cloud save. Android backup or device transfer may restore progress, depending on your settings; do not rely on this as a guaranteed recovery method.

A level is not responding on my phone.

Some levels depend on hardware and system signals that differ between Android devices. Return to the game after changing a system setting. If the problem persists, email us with the level name and phone model. Please do not clear the app's data while troubleshooting: it will reset your progress.

Why does the display stay awake?

The game keeps the screen awake while it is visible so quiet moments are not interrupted. You can still lock the phone with its power button. The app does not change your normal screen-timeout setting.

Can I remove my saved data?

Yes. Android's app storage settings let you clear Refract's storage. This removes local progress and preferences. Device backups are managed separately. See the storage and deletion section of our Privacy Policy.

Can I request an accessibility improvement?

Absolutely. Tell us which interaction or part of the experience is difficult to use and what would help. You do not need to share a diagnosis or medical information.